How-To: Requests to Knorex
- marisa farris (Unlicensed)
When someone sends an email to any of the below recipient emails, a ticket will be automatically created & categorized as per the recipient email (for example: if an email sent to attane.enrollment@knorex.com, it will be categorized as Enrollment)
Email should be sent from @attaneresults.com or @glynndevins.com
The status of the Tickets can be monitored using https://knorex.zendesk.com/hc/en-us/requests
Ticket Category | Example Request: | Recipient Email | Subject Line: |
Enrollment | New campaigns | Enrollment: <Account Name> | |
Change Request | Changes or optimizations to existing campaigns | Change: <Request Subject> - <Account Name> | |
Marketing Support | Troubleshooting, report requests, pixel requests, budget recommendations | Support: <Request Subject> - <Account Name> |
Example emails:
